Shipping Policy
Beaches and Cream is committed to providing our customers with the very best customer service. Beaches and Cream complies fully with the Consumer Contracts Regulations 2013 legislation.
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Pokemon Pre-Orders: All Pokemon preorders are strictly for collection only in either Great Yarmouth (Regent Street) or Lowestoft (Station Square). All pokemon items have a maximum number per customer (and on occasion other restrictions) as stated in the description. We hold all Pokemon reservations for 8 days from release day. For example if the release date was Friday 1st, we’d hold your items till the end of Friday 8th. Any orders that are not collected in the 8 days will be refunded and the items will be sold.
When collecting your Pokemon order please have your name and order number to hand and we’ll have your order picked and ready for you. (The day before release we’ll send shipping confirmations which will contain your Order Number)
Handling Times
Beaches and Cream aims to pick and dispatch all orders the next working day, however this may take up to 3 working days during busy periods. The vast majority of our orders are dispatched the next working day.
Delivery Options
Standard delivery UK Royal Mail Tracked 48hr: £3.69
Tracked 24hr Service (with Royal Mail) £4.95
Free delivery options are available only to mainland UK delivery address on orders over £29 (excluding VAT). We do not offer free shipping outside of the United Kingdom.
Heat damage to orders
While exposure to high temperatures affects all food products to some degree, most candy is relatively stable. Still, some types of candy can melt, including chocolate, caramels, marshmallows, and gelatin-based gummies. We can't guarantee heat-sensitive candies will arrive in perfect shape—we wish we could control the weather!—but this is not often a problem in rainy England! The vast majority of orders are unaffected by heat but it may be recommended to avoid placing orders during the hotter times of the year. Although we can guarantee that the products will not leave our shop melted, we cannot guarantee that a hot delivery van, sorting office or a hot bask on your doorstep will not result in a melted order.
To contact us regarding a product refund or replacement, please send an email to beachesandcreamsocial@gmail.com